Writing

Most cynicism about AI in UX research is two years stale. Five questions I run on every confident AI take, including my own.

I'm a non-engineer CEO and I've started shipping features myself. Not to relive my twenties or step on the team, but to feel every brake between 'the code works' and 'customers have it,' then write each one down with a fix.

The consensus take is that AI psychosis is a trap to avoid. I think the consensus is wrong. AI psychosis is a stage you have to go through.

You can learn a lot about AI from white papers and blogs. You can't learn it all that way. So we started bringing people deep in the AI weeds in to teach our team, then sending our own people out to do the same. The speaker swap, and how to run your own.

What the SaaS-pocalypse gets right, what it gets wrong, and a rubric for deciding what to build, buy, or partner on.

Every month I write an update to our investors and advisors. I've been doing this since before Great Question was a company, before we wrote any lines of code.

Less than 10 years ago one of the first steps in launching your web or mobile app was buying and setting up your own dedicated hardware in a back room or remote server farm.

For most companies their expense policy is an afterthought. It starts off informally.

With QuickBooks recent testing of an integrated bookkeeping service many accountants & bookkeepers have raised valid concerns about whether the platform they promote is about to compete with them.

Today I'm excited to launch Spritz: the world's most refreshing corporate card. Every company in the world has expenses but no one likes doing them.

It's easy to think all the good startup problems in B2B SAAS have already been solved.

Talking to customers is a critical factor in building a successful company. It’s never more important than when you’re just getting started and still pre-product/market fit.

In the latest season of Comedians in Cars Getting Coffee, Alec Baldwin talks about the Show Business Commission.

In late 2009 Kanye West set himself up in a mansion in Hawaii to record one of the greatest albums of all times: My Beautiful Dark Twisted Fantasy.

Since I was a little kid I've always looked for ways to make a buck.

Psychological runway is the amount of time and energy you can put into a project in the face of serious challenges before you burn out and fade away.

I'm a massive fan of rejection. It's what keeps me moving.